Our Satisfaction Guarantee
We want you to be completely satisfied with any purchase you make with us. If there is a problem with your order please contact us immediately so that we can resolve it for you. Full refunds (less freight charged by the carrier) will be issued if merchandise is returned unopened in its original box or packaging within 30 days; open box with merchandise in its original condition is subject to a 20% repacking/handling fee. No refunds after 30 days but exchanges are allowed, subject to a 10% handling fee, if products are returned unused in their original conditions; used merchandise can only be repaired. No exchanges after 90 days but all repairs will be made free of charge for items still under warranty. All exchanges, repairs and replacements are shipped via ground service only. Air services are available at an additional cost.
Shipping and Handling
All products are shipped FOB from our Hawthorne, CA warehouses. Shipping and handling charges are based on the products in your order. Actual freight charge will apply to orders below $750. Next Day/2-Day Air, Residential Delivery & other special services are available at additional costs.
Damaged In Transit
Please thoroughly inspect all items for shipping damage before accepting delivery. Do not accept goods if damage is visible on shipping carton. If damage has occurred to the products inside, keep the shipping carton and item and notify us within 5 working days. We will file a damage claim on your behalf and ship you a replacement (via ground service). The carrier may elect to send an inspector to view the damage prior to approving the claim.
If you need to change or cancel your order please do so the same day before 4pm ET. After that all orders are subject to a 5% cancellation fee plus shipping and handling if your order has been shipped. No cancellation is allowed for custom made, silk screening, embroidery and all special orders once they are in production.
You can pay with a credit card, send your order in with payment or have your order shipped COD (Collect On Delivery - $7.50 COD fee) if you are a distributor customer in good standing. We accept Visa, MasterCard, American Express and Discover.
Prices, Discounts and Sales Tax
In addition to our low prices all (except custom-made) orders will be discounted, as below:
$2,000 to $3,999 ..... 6% Off
$4,000 to $7,999 ..... 7% Off
$8,000 and up ..... $12% Off
And, an additional 2% discount for all orders over $1,000 paid in advance with an approved company, personal or certified check. All prices valid while supplies last and are subject to change without notice. CA residents please add 8.25% sales tax.
Colors, materials and specifications are subject to change without notice
All special orders including silk-screening, embroidery and custom made products must be pre-paid in advance with a credit card, check or money order.
Not responsible for typographical or other print errors, and we reserve the right to cancel any orders resulting from such errors.