Our Satisfaction Guarantee
Full refunds (less the shipping charge by the carrier) are given within 30 Days with a copy of the receipt.
-Merchandise must be returned unopened/unused in its original packaging.
-Merchandise returned in its original condition but with opened packaging will be refunded but subject to a 20% repacking/handling fee.
-No refunds after 30 days will be given.
Exchanges are allowed before 90 days of purchase. -After 30 days of purchase exchanges are subject to a 10% restocking fee.
All items for return MUST have an RMA# noted on the box or receipt. This number can be obtained by calling our office at 800-362-7071. Items returned without an RMA# will not be accepted.
*Any damaged item please reference the “warranty” section.
**Trade Show Purchases
No refunds. Exchanges are accepted on NEW merchandise only within 15 days of purchase and MUST be sent in with a copy of the receipt.
-Any item(s) received in error at the Trade Show must be brought to our attention with 15 days of purchase, please contact our office immediately to coordinate the return/exchange for you.
Shipping and Handling
All products are shipped FOB from our Hawthorne, CA warehouse to valid addresses in the USA. Shipping and handling charges are based on the products in your order. Actual freight charge will apply to orders below $750. Next Day/2-Day Air, Residential Delivery & other special services are available at additional costs. Buyers desiring shipments outside the USA please email firstname.lastname@example.org.
Damaged In Transit
Please thoroughly inspect all items for shipping damage before accepting delivery. Do not accept goods if damage is visible on shipping carton. If damage has occurred to the products inside, keep the shipping carton and item and notify us within 5 working days. We will file a damage claim on your behalf and ship you a replacement (via ground service). The carrier may elect to send an inspector to view the damage prior to approving the claim.
If you need to change or cancel your order please do so the same day before 4pm ET. After that all orders are subject to a 5% cancellation fee plus shipping and handling if your order has been shipped. No cancellation is allowed for custom made, silk screening, embroidery and all special orders once they are in production.
You can pay with a credit card, send your order in with payment or have your order shipped COD (Collect On Delivery – $7.50 COD fee) if you are a distributor customer in good standing. We accept Visa, MasterCard, American Express and Discover.
Prices, Discounts and Sales Tax
In addition to our low prices all (except custom-made) orders will be discounted, as below:
$2,000 to $3,999 ….. 6% Off
$4,000 to $7,999 ….. 7% Off
$8,000 and up ….. $12% Off
And, an additional 2% discount for all orders over $1,000 paid in advance with an approved company, personal or certified check. All prices valid while supplies last and are subject to change without notice. CA residents please add 9.25% sales tax.
Colors, materials and specifications are subject to change without notice
All special orders including silk-screening, embroidery and custom made products must be pre-paid in advance with a credit card, check or money order.
Not responsible for typographical or other print errors, and we reserve the right to cancel any orders resulting from such errors.