We stand behind everything we sell. All products are warranted for 1 year from the original date of purchase, unless otherwise noted. Our warranty does not cover any physical damage caused by misuse or mishandling by the user.
Normal wear and tear, dropping item, product build up, unauthorized modification, and improper usage of the product will void all warranty claims.
Products covered under the 1 year manufacturer’s warranty period will be repaired or replaced free of charge IF they are found to be covered by the warranty’s terms.
Full refunds (less the shipping charge and 3% PayPal fees incurred) are given within 30 days for all unopened/unused products in its original packaging.
Merchandise returned in its original condition but with opened packaging will be refunded but subject to a 20% repacking/handling fee.
After 30 days of purchase exchanges are subject to a 10% restocking fee.
Exchanges are allowed before 90 days of purchase.
To submit your product to be considered for warranty coverage or return, please send an email to email@example.com with the below information.
- Full Name
- Order Number (found at top of invoice)
- Reason for return
- Photo of product and all packaging
Once your product has been confirmed, send item into the below address with a copy of the receipt AND an RMA# that was provided to you. If you did not receive this number feel free to reach out to us at 800-362-7071. Any items returned without an RMA# will not be accepted.
Passion beauty, Inc
11953 Prairie Ave
Hawthorne CA 90250
Note for shear purchases: It is highly recommended to have your shears serviced regularly, but more importantly, have your shears serviced correctly. Any damage caused by incorrect service procedures will void your warranty, thus your shears should only be serviced by a reputable firm that sells, services, and understands the inner workings of high-quality Japanese shears. If you wish to have Passion Beauty service your shears, please follow the instructions for obtaining shear service in the FAQ (frequently asked questions) section, or call us at 1-800-362-7071 for more information or questions regarding your warranty and the services we offer.